PRIVACY POLICY

With this privacy policy, we wish to inform you of the importance that we at LOTOPLANT, S.L place on the processing of your personal data. To reach our goal, we will attempt to present the different ways and means by which we collect, process and use your data, in a transparent and clear way.

Furthermore, we offer various communication channels so that you can, if you wish, send us any questions in order to find out more about how we process your personal data, thus giving you total control over it.

The use of this website implies the acceptance of all the terms set out in this privacy policy, so we ask that you read them carefully before accepting them.

LOTOPLANT, S.L reserves the right to modify this policy to adapt it to new laws or regulations, as well as industry practices.

As a user, you guarantee that the data you provide us with is accurate, authentic and truthful, and accept to keep it duly updated. LOTOPLANT, S.L is exempted from all responsibility regarding the lack of accuracy of said data.

The language used on this website is Spanish. LOTOPLANT, S.L, is not responsible for the consequences that may arise if the user misunderstands the language used. Nor is it responisble for any erroneous translations that may appear in this and other texts.

NOTICE TO UNDERAGE USERS
Due to the current regulatory changes, we inform you that if you are younger than fourteen years old, we are required to obtain the consent of your parents or legal guardians for the processing of your personal data.

In no case will data related to the minor’s professional or economic situation be collected. Furthermore, under no circumstances will privacy data regarding the other members of the family be collected without their consent.

If you are under fourteen years old and have accessed this website without notifying your parents, you should not register as a user.

REGULATORY FRAMEWORK

LOTOPLANT, S.L has adapted its lotoplant.com website to the requirements of the new Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

It also complies with EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 regarding the protection of natural persons (GDPR), as well as with Law 34/2002 of 11 July on Information Society and Electronic Commerce Services (LSSICE or LSSI).

DATA CONTROLLER

LOTOPLANT, S.L, with VAT ID-number “NIF” B03966231 and registered office at PTDA. DERRAMADOR, 114 – 03293 ELCHE (Alicante). You may contact the Controller by phone at the number 965422383 or by email at the e-mail address info@lotoplant.com.

PRINCIPLES THAT WE APPLY TO THE PROCESSING OF YOUR PERSONAL DATA
When processing your personal data, we will apply the following principles that comply with the requirements of the new European data protection regulation:

• Principle of lawfulness, fairness and transparency: We will always request your consent before we process your personal data for one or more specific purposes, and we will inform you about such processing in advance with complete disclosure.
• Data minimisation principle: We will only request data that is strictly necessary in relation to the purposes for which we require it and try to use as little personal data as possible.
• Principle of storage limitation: Your data will be kept for no longer than is necessary for the purposes for which it needs to be processed, depending on the purpose, we will inform you of the relevant storage period. In case of subscriptions, we will periodically review our lists and delete those records that have been inactive for a considerable time.
• Principle of integrity and confidentiality: Your data will be processed in such a way as to ensure the adequate security of personal data and guarantee its confidentiality. You should be aware that we take all necessary precautions to prevent unauthorised access or misuse of our users’ data by third parties.

DATA COLLECTION: PURPOSE/LEGAL BASIS/STORAGE PERIOD

CONTACT FORM / EXERCISING YOUR RIGHTS

Purpose: Manage requests, respond to questions, complaints and observations about the services provided through our website.

Legal Basis: In the event that you contact us to resolve an incident related to an order, the legal basis for the processing will be the execution of the purchase contract.
In the event that you contact us to receive information regarding the exercising of any of your rights, the legal basis applicable to said processing will be our compliance with legal obligations.

Storage Period: We will store your data for the period of time necessary to manage and resolve your request.

Data Required: Name, Phone Number, Email

Category: Identification

Transfer: Your data may be transferred to web hosting companies (see section on transfers)

YOUR RIGHTS AND HOW TO EXERCISE THEM

Right to access: The right to be informed of the data that we manage regarding you. 
Right to rectification: You may rectify, correct, update or complete any data concerning you that you consider incorrect. 
Right to erasure: You may request that your personal data be erased from our system.
Right to object: You may object to the processing of your personal data unless the legal basis for such processing is our legitimate interst or if it is requried for us in order to defend our interest against possible claims.
Right to restrict processing: You may ask that the processing of your personal data be restricted, in this case, your data will only be stored to be used in the event of defence against claims.
Right to data portability: In the event that it is technically possible, you may request the portability or transfer of your personal data to another data controller.

You may exercise your rights by sending an e-mail to the e-mail address info@lotoplant.com, indicating as the Subjectline: “Rights Data Protection Law”, and identifying yourself by means of your ID card or a similar document.

Data subjects also have the right to effective judicial protection and to file a complaint with the relevant supervisory authority, in this case, the www.aepd.es, if they deem that the processing of their personal data is in breach of the Regulation.

DATA CONFIDENTIALITY AND SECURITY

At lotoplant.com, we are committed to processing your personal data in accordance with the purpose for which it has been collected, and not use it for a different purpose unless you give us your consent to do so.

LOTOPLANT, S.L. has adopted and installed all the organisational and technical measures available in order to prevent the improper use, unauthorised access by you or third parties, or the alteration of your personal data.

With regard to confidentiality in the processing of your personal data, LOTOPLANT, S.L. undertakes all necessary measures to ensure that access to personal data by its own staff, collaborators or service providers complies with the necessary security requirements in accordance with the provisions of current data protection legislation.

This website includes an SSL certificate. This is a security protocol that ensures that your data is transferred in a safe and secure manner, i.e., the transmission of data between a server and web user, and back, is fully encoded or encrypted.

Despite all this, LOTOPLANT, S.L. cannot guarantee the complete security of the Internet network and therefore prevent the violation of the data by fraudulent access from others. In the event of a security breach, LOTOPLANT, S.L. will follow the incident notification protocol developed for this purpose.

TRANSFER TO THIRD PARTIES
In order to be able to fulfil the purposes described above, in some cases it is essential that we transfer part of your personal data to collaborating companies/self-employed people.

All of our parterns will comply with the legal requirements to guarantee an adequate level of security when processing your personal data, providing guarantees of this by accepting contracts or certifications:

• Standard contractual clauses (processor contracts)
• Adhering to the Privacy Shield certification (for service providers in territories outside the European Economic Area whose legislation requires a lower level of protection).

You can contact us, through the channels provided for this purpose, at any time if you would like to receive more detailed information about our service providers.

Privacy Policy last updated 28/07/2020